Ignite Candle

Warranties are available only on products with motors.

If you believe your product is defective, and if you are within 90 days of your product purchase date, please reach out to orders@feelflossy.com with the following information:

• Full name
• Order number
• Reason for return
• Video of product defect

Depending on the nature of the perceived defect, we may require you to return the item to our warehouse for further evaluation. If it is determined that the item is defective, we will replace your item or issue store credit in the form of a gift card for the price of the product(s), excluding shipping. Credits, in the form of gifts cards, do not expire.

If you believe your product is defective after 90 days of the purchase date, you will need to contact the brand directly as each product we stock varies in accordance to the manufacturer's warranty.

Product-Specific Warranty Information

• Dame Products: 3-year warranty. Proof of purchase required. Please contact Dame’s customer service team at support@dameproducts.com.
• Le Wand massager: 1-year warranty. Valid from the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect, notify Le Wand at customerservice@lewandmassager.com.
• B-Vibe: 1-year warranty. Submit a warranty claim here.
• LBDO: 1-year warranty. Please contact LBDO at hello@lbdo.com.au to discuss. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product.
• Sough: Please email contact@sough.com.au within seven days of receiving your product for a refund or exchange if the product is faulty or damaged
• Rosewell: 2-year warranty. Please email orders@byrosewell.com to organise a replacement.
• Ohnut: If a product arrives damaged or defective, Ohnut will replace the product at no charge - please contact Ohnut within 14 days for assistance.
• IOBA: Lifetime warranty. Contact hello@ioba.toys to discuss your defective order.
• Iroha: 1-year warranty. Contact the Iroha team here.
• We-Vibe: 2-year warranty. Complete the We-Vibe RMA Request for instructions about your defective order.
• Vibio: 1-year warranty. Proof of purchase is required. Contact hello@vibiostore.com to discuss your defective order.

What if I don’t have my proof of purchase?

Email orders@feelflossy.com and we will issue you a copy of your proof of purchase from flossy.